FREQUENTLY ASKED QUESTIONS

Of course! We want you to be happy with your new artwork, so we make it easy to return. You're welcome to return the art within 30 days of purchase and we guarantee a full refund.

Just get in touch, and we'll guide you through the process.

Yes, we ship worldwide. So we got you covered no matter where you are! Please note that you might need to cover customs fees if you are located outside of the European Union.

You can easily return your artwork within 30 days for a full refund.

To initiate a return, please contact us at info@soulmoreart.com and we will be happy to help you make the process as smooth as possible.

Your refund will be processed and issued within 3 days from the day we received your return. If you have any questions or need further assistance, please don’t hesitate to contact us.

Yes, a hanging kit is included! Very easy to use and features a serrated edge, making hanging your canvas straight easy.

We take great pride in our artworks, starting with the materials we use. Our canvases are printed on top-quality 330 g/m2 woven canvas. This type of canvas is renowned for its durability and excellent texture, making it the perfect canvas for vibrant prints.

The weight and quality of the canvas ensure that each piece of art not only looks stunning but also stands the test of time. You're getting a piece that's crafted with care and quality in every inch.

Typically, shipping takes about 6 - 10 business days. We work hard to ensure your art arrives as quickly and safely as possible.

If there are any updates or changes in shipping times, we'll make sure to keep you in the loop. Your new masterpiece will be with you in no time.

Unfortunately, we cannot change the details of your order after it has been placed, as we process and pack your order as quickly as possible. To be sure, please get in touch with our customer service team to discuss a solution.

If your order has arrived damaged, please retain all original packaging and notify us immediately of this so that we can arrange reframing, a replacement or a refund depending on your wishes.

If you buy your artwork with a frame, it will arrive framed on your doorstep. The artworks are stretched, framed by professionals, and shipped via insured shipping. All for free.

Our friendly support team is ready to help you. Feel free to fill out the form on our contact page or email us at info@soulmoreart.com. We do our best to respond to all messages within one business day.