PRIVACY POLICY

Contact

If you have any questions after reading this policy, want more information about our privacy practices, or wish to complain, please contact us via email at info@soulmoreart.com

Collection of Personal Information

This Privacy Statement describes how we collect, use, and disclose your personal information when you visit our website or make a purchase on our website. By "personal information," we mean all information about an identifiable individual. Below you will find detailed information about what personal information we collect and why:

I - Device Information

• Purpose of collection: We automatically collect information about your device to accurately load the website and to perform analyses of website usage, so we can optimize our website.
• Source of collection: This information is collected when you visit our website, using cookies, log files, web beacons, tags, or pixels.
• Disclosure for business purposes: This information may be shared with our processor Shopify.
• Collected personal information: Browser version, IP address, time zone, cookie information, visited pages, search terms, and your interaction with the website. 

II - Order Information

• Purpose of collection: We collect information needed to process your purchases, such as delivering products or services, processing payments, arranging shipping, providing invoices and order confirmations, communicating with you, screening orders for risk or fraud, and providing information or advertising relating to our products or services, in accordance with your preferences.
• Source of collection: This information is collected directly from you.
• Disclosure for business purposes: This information may be shared with our processor Shopify.
• Collected personal information: Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

III - Customer Support Information

• Purpose of collection: We collect this information to provide customer support.
• Source of collection: This information is collected directly from you. 

Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the above address to request removal.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to manage our online store. You can read more about how Shopify uses your personal information in their Privacy Policy. 

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Use of Advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information in their Privacy Policy. You can also opt out of Google Analytics using this link.
• We share information about your use of the site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (for which you can give your consent depending on your location).
• We use Shopify Audiences to help us display ads on other websites with our advertising partners to buyers who have made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers that you may be interested in.

For more information on how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") using this link.

You can opt out of targeted advertising by:

• META
• GOOGLE
• BING 

You can also opt out of other services via: https://optout.aboutads.info.

Use of Personal Information

At Soulmore art, we use your personal information to offer our services, such as offering products for sale, processing payments, shipping, and fulfilling your order, and keeping you informed of new products, services, and offers.

Legal Basis

Following the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information based on various legal grounds: 

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• Protection of your vital interests;
• Performance of a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we retain your personal information for administrative purposes unless you ask us to delete this information. For more information about your right to erasure, please refer to the 'Your Rights' section below.

We value your privacy and the information you provide to us in relation to our SMS marketing services. We use this information to send you text messages (e.g., for your order, including reminders for abandoned shopping carts), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of which items you place in your shopping cart, including when you have left checkout. This information is used to determine when to send cart reminder messages via SMS.

Your Rights

GDPR

If you reside in the European Economic Area ("EEA"), you have the right to access the Personal Information we hold about you, to transfer it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details above.

Your Personal Information is initially processed in Ireland and is then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: GDPR Whitepaper.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. At Soulmore Art, we use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the site or move from page to page. Cookies also provide information on how people use the website, for instance, whether it is their first time visiting or if they are frequent visitors.

We use cookies to optimize your experience on our website and to offer our services.

Do Not Track

Please note that there is no consistent industry understanding of how to respond to "Do Not Track" signals, and we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Klarna

To offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice. 

Contact

If you wish to lodge a complaint, please contact us by email or by mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.